FAQ

Event reservations/
purchases

How to reserve/register for an event

Q

Is it possible to register in the last minute?

A

Unfortunately no.

Q

Can I register via telephone or mail?

A

No. We will need you to find and register through eventbrite or access 5min.dating for more information.

Q

Can I register with a friend?

A

You will need to buy tickets seperately.

About wrong purchases/duplicate purchases

Q

I mistakingly purchased the wrong event. Can I get a refund?

A

Unfortunately no.

Q

Can I change my purchased event to a different one.

A

Unfortunately no.

Q

I mistakingly purchased multiple events. Can I get a refund?

A

Unfortunately no.

About payment

Q

What are the payment methods?

A

You can reserve for events by buying tickets with your Paypal account on Eventbrite.

Q

Are there other ways to reserve/register besides Eventbrite?

A

Unfortunately not at the moment.

Reservation/ registration status

Q

I want to know if my reservation went through properly?

A

Please check your email, or check your Eventbrite account for details. If you are unable to do the above, please contact Eventbrite for further information.

About the event

How to participate

Q

How do I participate in the event?

A

After you purchase a ticket, we will send you an email with the url link and password in order to participate in the event.

Q

Is it possible to participate even if I don’t have wi-fi connections?

A

If you have a 4G network, it is possible. Make sure to check your mobile data plan and how much data you have used before entering.

Q

When I enter the web app, it says “The event has not started yet”

A

You will not be able to enter the lounge before the event start time. Be sure to check your event start time which can be found in the event description.

Q

Having trouble setting up the camera and microphone.

A

Please check out the recommended system requirements below. If you still have any problems, please try reopening the browser. Make sure to give it permission to your mic and camera. As for changing your setting for the permission, please refer to each browser’s help page.

Windows
OS: 7 or later Browser: Chrome 58 or later

Mac
OS: 10.10 or later Browser: Chrome 58 or later

Android
OS: 4.1 or later Browser: Chrome 58 or later

iOS
OS: 13 or later Browser: Safari 13 or later

Q

My internet connection is bad. Can I Re-enter the event/web app?

A

Yes. You might want to close all your browsers and access the URL link to the event/web app again.

Q

The screen displays “loading” frequently.

A

The web app is searching for your next speed date so we ask you to wait patiently. If nothing happens even after a few minutes, you might be haveing connection problems so you might want to reload the page and re-enter the web app.

Q

Having a hard time starting conversations.

A

we have a “talk” button in the private chat room where it suggests some friendly topics.

Q

How to use “talk”

A

When you click “talk” located in the bottom right corner, it will display random questions only for you to see so you can start new conversations.

What to bring, what to wear

Q

What should I wear for the event?

A

There are no dress codes, so feel free to wear whatever is comfortable for you.

Concerning attendance

Q

What time should I show up for the event?

A

Event start times can be found in the event description. Please be on time to increase chances of matching!

Q

Is it ok to show up late?

A

Events will start on time so try to be on time to increase chances of matching!

Q

How does the event work?

A

Its very simple. once you log in,
First, mingle in the lounge, and while you are enjoying your conversation we will automatically redirect you to private rooms so you can enjoy 1on1 dates each lasting 5 minutes.
After the event, text message everyone you were interested in!

Q

How many 1on1 speed dates do I get to do?

A

It depends on how many participants there are, but you have a chance of speed dating 1on1 for a maximum of 8 times.

Q

How long does an event last?

A

Depends on number of daters, but generally 2 hours.

Q

Is it ok to drop out during the event?

A

The participants are attending the event to have a nice time. So we kindly ask you to refrain from dropping out.

Exchanging contact information

Q

How can I exchange contact information?

A

after your series of speed datings the event will end guide you to the participants list where you will find the names of all the participants in this event.
Here you can text message everyone you want to keep in touch with in order to exchange contact information.

Q

How long can I use the participants list?

A

You will be able to use the participants list for 24hours for each event. After 24 hours, you will not be able to access it.

Q

Is it ok to close the web app/browser after I send messages?

A

Yes. You can access the event’s participants list and receive/send messages,anytime as long as it is within 24 hours.

Q

Will I receive any notifications when someone has sent me a message?

A

Unfortunately no. So you will need to access the participants list from time to time.

Considering matches

Q

I have text messaged someone that I’m interested in but he/she has not replied.

A

A match is defined as an interaction when you send atlease one text message and your interest replies atleast once.
When your interest does not reply back that will not be considered a match.

About the event

How to cancel

Q

Am I able to cancel after registering for an event?

A

Unfortunately no. If we find that you have not logged in to the event, we will not refund you regardless of whether you have matches or not.

Notifications for cancelled events

Q

How will I be notified when an event is cancelled?

A

Cancelled Events due to lack of participants will be notified to you via email 3hours before the event start time.

Refunds for cancelled events

Q

Will I get my money back, if the event was cancelled?

A

Even if the event is canceled, your purchase will not be issued a refund.
All sales are final.Instead of refunds, we will grant you access to the following services.
ACCESS TO 3 months of DAILY INVITES.Purchase a ticket and you will have access to DAILY INVITES to enjoy 3 months of speed dating FREE!
All you have to do is fill out the registeration form and based on your desired conditions we will set you up with other participants to enjoy online speed datings for FREE.